KNOWLEDGE BASE & FAQ

Frequently Asked Questions

Everything you need to know about setting up KinVeto, configuring guardians, and stopping fraud.

How does KinVeto differ from regular antivirus?

Antivirus software looks for known malware viruses. However, modern scammers instruct victims to install legitimate remote tools like AnyDesk or TeamViewer, which antivirus will ignore. KinVeto blocks all remote desktop software automatically, shutting down the scammer's access.

What happens if I actually need remote tech support?

When legitimate technical support is required, your authorized Family Guardian receives a verification request on their phone or portal and can approve access for a 10, 30, or 60 minute window. When the timer expires, protection resumes automatically.

Can KinVeto see my files or browsing history?

No. KinVeto operates on a strict zero-telemetry policy for personal files. It only intercepts executable process creation of remote desktop binaries. It never reads or uploads documents, photos, or keystrokes.

How many devices can I protect with one subscription?

Our Monthly Pro and Annual Shield plans cover up to 5 protected workstations simultaneously. You can add more workstations anytime from your customer portal.

What is your refund policy?

We offer a full 100% money-back guarantee within 30 days of purchase. If you are unsatisfied for any reason, email us at support@kinveto.com for an immediate refund.